Shipping policy

Effective Date: January 20, 2026

  1. Introduction
    At Lithium Battery Supply, operated by Ennigma Commerce LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.lithiumbatterysupply.com/.

  2. Shipping Destinations
    We ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or international addresses.
    Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

  3. Shipping Costs
    Domestic Shipping (48 contiguous United States):

    • Standard Shipping: Free on all orders.
    • No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden shipping fees.
    • Hazardous materials documentation, labeling, and carrier surcharges are absorbed by us and our fulfillment partners. No additional fees are ever passed to the customer.

  4. Order Cut-Off Time and Handling Time
    Processing Time: Orders are processed within 2–3 business days (Monday–Friday).
    Order Cut-Off Time: 2:00 PM EST.
    Orders placed after 2:00 PM EST or on weekends and holidays will begin processing the next business day.
    Stock Availability: As soon as your order is received, we confirm availability with our fulfillment partner. If an item is on backorder or temporarily unavailable, we will notify you by email within 1–2 business days and will not charge your card until the order is confirmed ready to ship.

  5. Estimated Delivery Time
    Most orders are delivered within 5–7 business days (Monday–Friday), including a transit time of 3–4 business days.
    Delivery times may vary by brand and warehouse location. In some cases orders may arrive in 3–5 business days or require up to 10 business days depending on the fulfillment partner and your delivery location. Customers will be notified if an extended timeline applies to their specific order.
    Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or hazardous materials handling requirements.

  6. Shipping Methods and Carriers
    Orders are fulfilled and shipped by our manufacturer and distributor partners via UPS Ground or FedEx Ground, depending on your delivery location and compliance with hazardous materials regulations.
    Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
    Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

  7. Order Tracking
    After your order has been shipped, you will receive an email containing:

    • Tracking Number
    • Carrier Name
    • Link to Track Your Package

    How to Track Your Order: Visit the tracking link in your shipping confirmation email.
    Assistance: If you have questions or need assistance with tracking, please contact our Customer Service team.

  8. Delivery Issues

    8.1 Delayed or Lost Packages
    Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at sales@lithiumbatterysupply.com or +1 (786) 321-3526.
    Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

    • Verify the shipping address provided
    • Check with neighbors or building management
    • Contact us for further assistance

    8.2 Damaged Packages
    If your package arrives damaged:

    Resolution: We will work with you to arrange a replacement or refund as appropriate.

  9. Missing Items
    If any items are missing from your order:

    • Contact us within 7 days of receiving your package
    • Provide your order number and details of the missing item(s)

    Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

  10. Return and Refund Summary
    Returns are accepted within 30 days of receiving your order. Conditions and costs vary by return reason:

    • Defective, damaged, or incorrect items: Full refund or replacement, free return shipping provided.
    • Change-of-mind returns: Refund minus a 20% restocking fee. Customer is responsible for return shipping costs.

    Refunds are processed within 10 days of receiving the returned item. It may take an additional 3–5 days to appear on your statement depending on your bank.
    For full details, please refer to our Return and Refund Policy.

  11. Incorrect Address
    Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    If a package is returned to us due to an incorrect address:

    • We will contact you to arrange reshipment
    • Additional shipping charges may apply

  12. International Customs and Duties
    Not applicable. We currently ship within the 48 contiguous United States only.

  13. Safety & Compliance
    All lithium batteries and chargers sold by Lithium Battery Supply are UN38.3 certified and fully compliant with U.S. Department of Transportation (DOT) regulations for safe ground transport. Products adhere to strict safety and regulatory standards for hazardous materials shipping.

    Ground shipping only: Due to air transport restrictions on lithium batteries, all orders are shipped via ground transportation services only.

    Lithium Battery Classification
    All lithium batteries are classified as UN3480 (standalone) or UN3481 (packed with equipment) under U.S. Department of Transportation regulation 49 CFR §173.185 and IATA Dangerous Goods Regulations. We and our fulfillment partners absorb all hazardous materials documentation, labeling, and carrier surcharges, no additional fees are ever passed to the customer.

    Due to federal hazmat regulations, certain lithium battery models may require special handling or documentation, which could result in minor shipping delays. Customers will be notified promptly if additional steps are needed.

  14. Contact Information
    If you have any questions or concerns regarding your shipment, please contact us:
    Customer Service Email: sales@lithiumbatterysupply.com
    Customer Service Phone: +1 (786) 321-3526
    Hours: Monday–Friday, 9:00 AM to 6:00 PM EST

    Lithium Battery Supply, operated by Ennigma Commerce LLC
    175 SW 7TH STREET STE 1517-955
    MIAMI, FL 33130

    Please note: This is our business address only. Returns must not be shipped to this address. Once your return request is approved, our customer support team will provide you with the correct return shipping details.

    Returns sent without prior approval may not be received or processed.
    All returns must be approved by our customer support team before sending any items.

  15. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Lithium Battery Supply.
We appreciate your business and are committed to providing you with exceptional service.