Effective Date: January 21, 2026

1. Scope and Intent
   This Return and Refund Policy applies to all purchases made through the Lithium Battery Supply, operated by Ennigma Commerce LLC website located at https://www.lithiumbatterysupply.com/ ("Website").

2. Contact Information
   For questions about returns and refunds, please contact our Customer Service team:
   Email: sales@lithiumbatterysupply.com
   Phone: +1 (786) 321-3526
   Hours: Monday–Friday, 9 AM to 6 PM EST
   
   Lithium Battery Supply, operated by Ennigma Commerce LLC
   175 SW 7TH STREET STE 1517-955
   MIAMI, FL 33130
   
   Please note: This is our business address only. Returns must not be shipped to this address. Once your return request is approved, our customer support team will provide you with the correct return shipping details.

3. Return Eligibility
   Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

   3.1 Conditions for Return

   • Unused and Undamaged: The item must be new, unworn, unwashed, unused, and in the same condition that you received it.
   • Original Packaging: The item must be returned in the original packaging, with all labels and tags attached. This process ensures compliance with U.S. Department of Transportation (DOT) hazardous materials shipping regulations and helps protect customer safety.
   • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

   4.1 Initiating a Return
   To initiate a return:

   • Contact Customer Service: Email us at sales@lithiumbatterysupply.com or call +1 (786) 321-3526 within 30 days of receiving your order.
   • Provide your order number and a detailed reason for the return.

   Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label (for defective, damaged, or incorrect items).

   4.2 Preparing Your Return

   • Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.
   • Include Documentation: Include the return authorization form and any necessary supporting documents or images.
   • Attach Shipping Label: If a prepaid return label was provided, download and print it and affix to the outside of the package. For change-of-mind returns, the customer arranges and pays for return shipping.

   4.3 Shipping the Return

   • Shipping Method: All approved returns must be sent using a trackable shipping method.
   • Return Window: Ship the item within 30 days after receiving the return authorization.

5. Return Shipping Costs

   • Defective, damaged, or incorrect items: Lithium Battery Supply covers all return shipping costs and provides a prepaid return label.
   • Change-of-mind returns (Customer Remorse): For returns where the customer changed their mind (e.g., no longer wanted, ordered wrong item), the customer is responsible for the actual cost of return shipping. A 20% restocking fee will also be deducted from the refund.

   Note: A 20% restocking fee applies to change-of-mind returns. This fee does not apply to defective, damaged, or incorrect items.

6. Specific Return and Refund Conditions

   6.1 Returns Due to Change of Mind

   • Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt.
   • Refund: A refund will be issued to the original payment method, minus a 20% restocking fee. Return shipping costs are the customer's responsibility.

   6.2 Defective or Damaged Goods

   • Notification: Contact us within 7 days of receiving the item.
   • Documentation: Provide photos or videos of the defect or damage.
   • Resolution: We will offer a replacement or a full refund, including return shipping costs.

   6.3 Incorrect Product Received

   • Notification: Inform us immediately upon receipt.
   • Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

   6.4 Product Never Arrived

   • Notification: Contact us if your product does not arrive within the estimated delivery time.
   • Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

   6.5 Order Cancellation

   • Before Shipment: You can cancel your order if it has not yet been shipped. Please contact us as soon as possible at sales@lithiumbatterysupply.com or +1 (786) 321-3526.
   • After Shipment: If the order has already been shipped, please follow our return procedure after receiving the product.

7. Exceptions to the Return Policy
   The following items are non-returnable and non-refundable:

   • Custom or Personalized Products: Items made to your specifications or clearly personalized.
   • Gift Cards and Downloadable Software Products.

8. Refunds

   8.1 Refund Conditions

   • Approval: Refunds are issued after we receive and inspect the returned item.
   • Notification: We will notify you via email regarding the approval or rejection of your refund.
   • Condition: Items must meet the return eligibility criteria outlined in Section 3.

   8.2 Refund Processing

   • Method: Refunds will be processed to the original payment method used at the time of purchase.
   • Time Frame: Refunds are processed within 10 days of receiving the returned item. It may take an additional 3–5 days for the refund to appear on your statement depending on your bank or credit card issuer.

   8.3 Partial Refunds
   Partial refunds may be granted in certain situations:

   • Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.
   • Restocking Fee: Change-of-mind returns are subject to a 20% restocking fee.
   • Late Returns: Items returned more than 30 days after delivery.

9. Exchanges

   • Eligibility: We do accept exchanges.
   • Process: If the item(s) you purchased are defective or incorrect, we will provide you with a replacement or refund.
   • Shipping Costs: For defective or incorrect items, we cover all return shipping costs. For change-of-mind exchanges, the customer is responsible for return shipping costs.

10. Timelines Summary

    • Return Window: Returns must be reported and shipped within 30 days of receiving the product.
    • Return Processing: After receiving and inspecting the returned item, we will process the refund within 10 business days.
    • Refund Period: It may take an additional 3–5 business days for the refund to appear in your account after processing, depending on your bank.

11. Legal Rights
    This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Special Conditions for Lithium Batteries and Chargers
    Lithium batteries are classified as hazardous materials under U.S. shipping regulations. The following conditions apply:

    • Only unopened, undamaged lithium batteries in their original packaging are eligible for return, per U.S. Department of Transportation (DOT) regulations.
    • Chargers must be unused and in original packaging to be eligible for return.
    • Return shipments of lithium batteries must comply with DOT regulations. Our team will provide guidance on proper packaging and labeling.
    • Defective or damaged items must be reported within 7 days of delivery to qualify for a return, exchange, or refund, and also for safety reasons.

13. Questions and Support
    For more information, please contact our Customer Service team:
    Email: sales@lithiumbatterysupply.com
    Phone: +1 (786) 321-3526
    Hours: Monday–Friday, 9 AM to 6 PM EST
    
    Lithium Battery Supply, operated by Ennigma Commerce LLC
    175 SW 7TH STREET STE 1517-955
    MIAMI, FL 33130

Returns sent without prior approval may not be received or processed.
All returns must be approved by our customer support team before sending any items.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Lithium Battery Supply, operated by Ennigma Commerce LLC
175 SW 7TH STREET STE 1517-955
MIAMI, FL 33130
sales@lithiumbatterysupply.com
+1 (786) 321-3526